Privacy Policy

Who We Are

Brooklyn Rolling Gate ("Brooklyn Rolling Gate," "we," "us" or "our") is a rolling gate repair, installation and maintenance company located at 388 5th Ave, Brooklyn, NY 11215. We have served homes and businesses in Brooklyn and throughout New York City since 2012.

This Privacy Policy explains what personal information we collect, how we use it and the choices you have. It applies to brooklyn-rolling-gate.com and to information you share with us by phone, email, text message or in person when we quote or perform work at your property.

Information We Collect

Information you give us

When you fill out our service request or contact form, we collect the details you enter:

• Your name, phone number and email address
• The address of the property where the gate is located
• The service you need, your property type and your preferred date
• How you prefer to be contacted (phone call, text message or email)
• Anything you write about your gate, such as its size, type or the problem you are having

When you call, email or text us, we keep the information you share, including any photos or videos of your gate.

Information we collect when we work on your gate

During an estimate or service visit our technicians may record details about your gate and opening, such as measurements, the manufacturer and model, the condition of parts, and photos of the gate, guides, motor and surrounding mounting area. We use these to diagnose problems, prepare quotes, order the right parts and keep an accurate service history.

When you pay for work, we keep the invoice and payment records we need for accounting, tax and warranty purposes. Our website does not accept payments, and we do not ask for card numbers through our online forms.

Information collected automatically

Our website does not currently use advertising cookies or analytics tracking. Like most websites, the server that hosts our site may automatically record basic technical information, such as your IP address, browser type, the pages you visit and the time of your visit. This is used to keep the site running and secure.

Some of our pages show an embedded Google Map. When a map loads, Google may collect information such as your IP address and set its own cookies, as described in the Google Privacy Policy. We do not control the information Google collects.

How We Use Your Information

We use personal information only for purposes connected to our business:

• To respond to your request and answer your questions
• To schedule estimates, service visits and installations
• To prepare quotes, order parts and perform repairs, installations and maintenance
• To send confirmations, invoices, receipts and service reminders you have asked for
• To handle warranty claims and follow up on completed work
• To keep records of work performed at a property, including safety-related findings
• To improve our services and website
• To comply with legal, tax, permit and insurance requirements, and to protect against fraud or misuse

Calls, Text Messages and Emails

We contact you using the method you choose. If you select text message on our form or text us first, you agree that we may send you text messages about your request, such as appointment confirmations, arrival updates and follow-ups. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or reply HELP for help.

We do not send marketing text messages unless you have clearly agreed to receive them. Any marketing emails we send will include a way to unsubscribe.

How We Share Information

We do not sell or rent your personal information. We share it only when needed to provide our services or when the law requires it:

• Service providers who help us run our business, such as website hosting, email, scheduling, invoicing and payment processing companies. They may use your information only to provide services to us.
• Manufacturers and suppliers, when we order parts or gates for your job or register a product warranty. We share only what is needed, such as the gate specifications and delivery address.
• People you authorize, such as a landlord, property manager, building superintendent or business partner you ask us to coordinate with.
• Government agencies, when a job requires a permit or filing, such as with the NYC Department of Buildings, or when we are required to respond to a lawful request.
• A successor business, if Brooklyn Rolling Gate is sold or merged, in which case this policy will continue to protect your information.

How Long We Keep Information

We keep personal information only as long as we need it for the purposes described in this policy. Job records, invoices and warranty information are kept for as long as needed to support warranty service and to meet accounting, tax and legal requirements. Requests that do not lead to work are deleted or anonymized when we no longer need them to follow up with you.

How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect personal information, in line with New York's data security law (the SHIELD Act). Access to customer records is limited to people who need it to do their jobs.

No website, email or storage system is completely secure. If a security breach affects your personal information, we will notify you as required by New York law.

Your Choices and Rights

You can contact us at any time to:

• Ask what personal information we hold about you
• Correct information that is wrong or out of date
• Ask us to delete your information, unless we must keep it for legal, tax or warranty reasons
• Change how we contact you, or stop marketing messages
• Stop text messages by replying STOP

To protect your privacy, we may need to confirm your identity before acting on a request. We will respond within a reasonable time. Residents of some states may have additional rights under their local laws, and we will honor those rights where they apply.

Children's Privacy

Our website and services are intended for adults who own, manage or rent property. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Third-Party Websites and Services

Our website links to and embeds services run by other companies, such as Google Maps and social media sites. Their own privacy policies apply when you use them, and we encourage you to read them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. Significant changes will be highlighted on our website.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to make a request about your information, contact us: